Places

Prices include all expenses as outlined in the itineraries/invoice

Transport

Transportation shall be provided as agreed upon.

BOOKINGS

A deposit of a minimum of 50% of the cost of the safari shall be required for bookings to be confirmed and reserved before the date of the safari depending on the availability of rooms and vehicles. International travelers must make their reservations at least 3 months before the day of travel and clear their balances at least 1 month before arrival unless otherwise agreed.

PAYMENTS

All safaris must be fully paid for before the commencement of the safari. All travelers must pay their deposits and balances only to the authorized company accounts. Any payment out of these accounts must be authorized in writing and approved by the company management via official company communication channels. The company will not be liable for payments, offers and agreements outside the official accounts by persons other than the company directors. Company currency exchange rates apply at all times.

SAFARI ORIENTATIONS

Unless the safari is private, clients will share the safari facilities with others. Clients are therefore advised to be cordial and enjoy being with others. Be prepared to encounter customs and habits which may be different from your own and form part of the adventure.

CHANGES IN ITINERARIES

The sequence of itineraries is normally adhered to. But the company reserves the right to make alterations occasioned by weather, road works, high season congestion, or any other unforeseen circumstances. Any alterations by the clients to the agreed itineraries should be done in the office. The company shall not be held liable for any complaint arising out of changes made between the client and the safari guide out of the office. All changes must be informed to the office.

CANCELLATION AND POSTPONEMENTS

In case a booking is canceled or postponed, the following cancellation fees shall apply:

Domestic / Resident travelers

  • 2 weeks before the date of travel – 100% refund less transaction charges
  • Less than 2 weeks before the date of travel – 50% refund less transaction charges
  • No show and less than 1 week before date of travel – No refund

International Travelers

  • 3 months before the date of travel – 100% refund less transaction charges
  • 2 months to the date of travel – 50% refund less transaction charges
  • No show and less than 1 month to the date of travel – No refund

LIABILITY

The company's liability to passengers carried in vehicles for transfer, excursions and tours are governed by the laws of Kenya and all claims are subject to the courts of Kenya. Whilst every care is taken, the company shall not be held liable for loss or damage to personal property and clients are advised to arrange relevant insurance and take care of their belongings. Personal medical insurance and medical conditions arising from the safari are not covered unless otherwise stated and included in the safari.

SUBCONTRACT

The company reserves the right to subcontract any part or the full safari and in the event of such a subcontract, all the above terms shall apply.